Privacy Policy

Last Updated: July 6, 2026

OVERVIEW

Back Mechanics ("we", "us", "our") operates this website and provides in-home clinical massage therapy (the "Services"). As an in-home clinical provider, we take the privacy and security of your personal and health-related data incredibly seriously.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, book an appointment, or communicate with us. Back Mechanics operates this website via Squarespace and utilizes Acuity Scheduling, Zapier, and IntakeQ to facilitate seamless online booking, automated logistics, and secure clinical intake forms.

SECTION 1 - INFORMATION WE COLLECT

To provide effective in-home clinical bodywork, we must collect specific information from you. We collect this data directly from you when you book an appointment or fill out your digital intake form.

  • Contact & Logistics Information: Your name, email address, phone number, and the physical address where the in-home service will be provided.

  • Clinical & Health Information: Information regarding your current pain points, physical tension, injury history, medical conditions, and treatment goals collected securely via our IntakeQ digital intake form.

  • Payment Information: Credit card and billing details required to process your flat-rate payment. (Note: Payment data is processed securely through our third-party payment processors via Acuity Scheduling; Back Mechanics does not store your full credit card number on our own servers).

  • Device & Usage Data: Standard analytics data collected by Squarespace when you visit our website, such as your IP address, browser type, and how you interact with our pages.

SECTION 2 - HOW WE USE YOUR INFORMATION

We use your information exclusively to operate our business and provide you with seamless clinical care. Specifically, we use your data to:

  • Deliver the Service: To travel to your correct location, perform the requested clinical massage, and customize the treatment protocol to your specific physical needs.

  • Communicate with You: To send booking confirmations, digital intake forms, appointment reminders, and respond to your direct inquiries.

  • Process Payments: To securely charge your payment method for completed services or enforce our cancellation policy.

  • Maintain Safety: To ensure a safe working environment for the clinician and to verify your identity.

SECTION 3 - HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal or clinical data to third-party data brokers or marketing agencies. We only share your information with trusted third-party platforms required to run our business operations:

  • Squarespace & Acuity Scheduling: Our website hosting and appointment booking are powered by Squarespace and Acuity. Your contact and logistical data is stored securely within their infrastructure to manage your appointments and routing.

  • IntakeQ & Zapier: We utilize Zapier to automate the secure delivery of your onboarding materials, and IntakeQ to collect and store your sensitive clinical and health information securely.

  • Payment Processors: Your payment information is securely transmitted to our payment processor (Stripe) to complete your transaction.

  • Legal Obligations: We may disclose your information if required to do so by law, in response to a subpoena, or to protect the safety, rights, and property of Back Mechanics, our clinicians, or the public.

SECTION 4 - TEXT MESSAGING & COMMUNICATIONS

We will only contact you via SMS text message if you explicitly opt in by checking "Yes" to the text messaging consent question during your booking or intake process. These texts are used strictly for logistical purposes (such as appointment reminders or scheduling changes). Text messaging originator opt-in data and consent will not be shared, sold, or conveyed to any third parties for marketing or promotional purposes.

SECTION 5 - COOKIES & TRACKING

Our website is hosted on Squarespace, which uses cookies and similar tracking technologies to provide basic website functionality and capture behavioral metrics to help us improve our user experience. You can disable cookies in your browser settings, though doing so may impact the performance of our website.

SECTION 6 - DATA RETENTION & SECURITY

We maintain physical, electronic, and procedural safeguards to protect your data. We retain your personal and clinical information for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate medical/clinical records in accordance with standard massage therapy practices, and comply with tax and legal requirements.

SECTION 7 - YOUR RIGHTS

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data (subject to our legal obligation to maintain certain clinical/health records). To exercise these rights, please contact us at the email provided below.

SECTION 8 - CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date.

SECTION 9 - CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

Dan Schrader, LMT

Back Mechanics

Email: dan@backmechanics.com

Phone: (425) 699-3218